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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

A) Agent Integrations
B) Applications
C) System
D) Users

2. View the Exhibit.

You have been asked to review a skill for its readiness for go live. Which four issues would you raise as a priority?

A) The utterances have too much commonality.
B) You should never have single-word utterances.
C) The number of utterances looks to be too low and artificial for a go-live.
D) The word "please" may inadvertently skew the results.
E) The unresolvedlntent has not been trained.
F) All utterances should start with an uppercase letter and end with a period.

3. Which variable type is automatically set with values from the chat client,such as locate and timezoneoffset?

A) Profile variables
B) User variables
C) Variables that are defined in the cotext section in the dialog flow
D) System.config variables
E) System variables

4. Select the FALSE statement regarding Oracle's recommendation for defining your bot's personality and conversational design.

A) Words carry emotions and you should carefully consider verbiage and tone in your dialog responses.
B) You should hide from users the fact that they are communicating with a bot and give them the impression that it's a human they are interacting with.
C) You should consider naming your bot and using an appropriate avatar.
D) Your bot should have a persona that matches that of your target audience.

5. Which statement is FALSE regarding out-of-order messages?

A) Out-of-order messages occur when a user scroll the conversation history displayed in the messenger client and selects that is no longer in scope for the current conversation.
B) Chatbots don't control the user's input and, therefore, cannot prevent users from selecting out-of-scope actions.
C) Dialog flow navigation continues with the state referenced in the out-of-order-message action.
D) Out-of-order messages are not handled by default. Designers must define out-of-order message handlers at the skill level.

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