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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A sales enablement service is being modified to improve the data that is presented to sales staff.
This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that
is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that
is created

A) 2 and 3
B) 1 and 2
C) 1 and 4
D) 3 and 4

2. A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

A) Implement Agile methods to improve software development
B) Use value stream mapping to analyze and optimize end-to-end workflows
C) Use automation to optimize service value streams
D) Implement the continual improvement model for all teams to follow

3. A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

A) Software Development and Management practice
B) Change Enablement practice
C) Release Management practiceright
D) Service Validation and Testing practice

4. A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

A) Ensure that corporate culture fits into the cultural context of the teams
B) Define and promote a uniform corporate culture across all teams
C) Ensure that diverse team cultures are aligned with the company's values
D) Encourage cultural diversity without boundaries or constraints

5. An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A) Promote a culture of learning and development
B) Encourage informal teams across the organization
C) Hold regular meetings focusing on problem solutions
D) Incorporate the organization's vision into the team culture

Solutions: