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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Intrinsic reward
B) Personality reward
C) Extrinsic reward
D) Compensatory reward

2. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Authoritarian personality
B) Propensity for social loafing
C) Interpersonal skills
D) Intellectual coherence

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Make the group larger
C) Establish more rigid roles for group members
D) Physically isolate the group

4. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) The greater opportunity for interaction helps increase rapport.
B) Virtual team members generally report greater satisfaction with the group interaction process.
C) Verbal and nonverbal communication cues are easier to understand within a virtual team.
D) People can work together who might otherwise not be able to collaborate on a work task.

5. What defines acceptable standards of behavior that are shared by group members?

A) Group status
B) Group norms
C) Group roles
D) Group conformity

Solutions: