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Cisco 500-450 : Implementing and Supporting Cisco Unified Contact Center Enterprise
Exam Code: 500-450
Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
Updated: Nov 06, 2026
Q & A: 102 Questions and Answers
500-450 Free Demo download
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Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - System operations
|
| Topic 2: Troubleshooting and Optimization | - Diagnostics and issue resolution
|
| Topic 3: Integration and Reporting | - System integrations
|
| Topic 4: Call Routing and Dial Plan | - Routing logic and scripting
|
| Topic 5: Deployment and Configuration | - Initial setup and provisioning
|
| Topic 6: UCCE Architecture and Components | - Core architecture and call flow
|
The 500-450 Exam, Our Materials, Your Questions
The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise blueprint is organized into these principal domains:
- Deployment and Configuration
- Administration and Maintenance
- Troubleshooting and Optimization
Additional domains follow in the full official outline, and our bank spans them all.
Cisco recommends these official training options:
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Cisco specifies the following prerequisites for the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise: Recommended knowledge of CCNP Collaboration-level concepts and basic Cisco Contact Center architecture..
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Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Sample Questions:
Question #1
Which two actions are needed to enable VXML application detail reporting? (Choose two.)
- A. Set user.vxml_detail_rpt_Serv to value 1.
- B. Set user.vxml_detail_rpt_Serv to value 0.
- C. Enable reporting for CVP VXML Server as well as VXML Application detail.
- D. Enable Report Data Exclusive Filtering.
- E. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
Correct Answer: C,E 🗳️
Question #2
Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Go to Script node
- B. Send to VRU node
- C. Translation Route to VRU node
- D. Route Select node
- E. Queue to Skill Group node
Correct Answer: B,C 🗳️
Question #3
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call Manager, Proficiency, Skillgroup, Call type
- B. Call, PQ, SkillGroup, Call Type
- C. Call, Attribute, SkillGroup, Call Type
- D. Call, PQ, Attribute, Call Type
Correct Answer: B 🗳️
Question #4
When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging.
- A. signaling forward conditional
- B. signaling forward unconditional
- C. signaling forward conditional sip info
- D. signaling sip forward unconditional
- E. signaling forward unconditional sip info
Correct Answer: B 🗳️
Question #5
You have deployed a VXML application named MyVXMLApp.
Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. application=MyVXMLApp
- B. app=MyVXMLapp
- C. appname=MyVXMLApp
- D. vxmlapp=MyVXMLApp
Correct Answer: A 🗳️
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