Apple 9L0-064 : OS X v10.8 Troubleshooting Exam

9L0-064 real exams

Exam Code: 9L0-064

Exam Name: OS X v10.8 Troubleshooting Exam

Updated: Oct 15, 2026

Q & A: 68 Questions and Answers

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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Security and Updates- System security
  • 1. Firewall configuration
    • 2. FileVault basics
      - Software updates
      • 1. System update troubleshooting
        • 2. Mac App Store updates
          Applications and System Services- System services
          • 1. Launch services and daemons
            • 2. Login items and startup services
              - Application troubleshooting
              • 1. App crash diagnostics
                • 2. Compatibility issues
                  Networking and Connectivity- Network services
                  • 1. DNS and DHCP issues
                    • 2. Network diagnostics tools
                      - Network configuration
                      • 1. TCP/IP configuration basics
                        • 2. Wi-Fi and Ethernet troubleshooting
                          Troubleshooting and System Management- macOS startup process and boot issues
                          • 1. Recovery and safe boot troubleshooting
                            • 2. Startup sequence and boot modes
                              - System performance and maintenance
                              • 1. Activity Monitor and system diagnostics
                                • 2. System logs and troubleshooting tools
                                  File Systems and Storage- Disk management
                                  • 1. Partitioning and formatting drives
                                    • 2. Disk Utility usage
                                      - Data protection
                                      • 1. Time Machine backups
                                        • 2. Data recovery basics
                                          User Accounts and Permissions- File system permissions
                                          • 1. Permission structure in OS X
                                            • 2. Fixing disk permissions
                                              - User account management
                                              • 1. Login issues and keychain problems
                                                • 2. Admin vs standard user roles

                                                  Apple 9L0-064 Exam — Questions and Answers

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                                                  The Apple OS X v10.8 Troubleshooting blueprint spans 6 domains — among them Applications and System Services, File Systems and Storage, User Accounts and Permissions. Weightings are the vendor's way of saying where points concentrate, so budget your time accordingly. The full outline above details every subtopic.

                                                  Yes — download the free trial before you buy and check the question quality yourself. Purchases include 365 days of free updates, and if your update period expires later, renew it at half price.

                                                  Basic knowledge of macOS (OS X 10.8) usage and navigation is recommended. Since vendors revise eligibility rules, confirm the current requirements on the official exam page before registering.

                                                  The Apple OS X v10.8 Troubleshooting is Apple's official exam for the Mac OS X certification, at the Professional level. It tests real professional knowledge and experience — that's why it's considered difficult, and why the credential means something. It also connects to related credentials like Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC) 10.8.

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  Question #1

                                                  A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

                                                  • A. Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
                                                  • B. Open the Mac App Store preferences, then change the Application Security settings.
                                                  • C. Contact the vendor of the app and ask them to send a product registration key.
                                                  • D. Delete the app and try downloading a fresh copy from the internet.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

                                                  Question #2

                                                  If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

                                                  • A. Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.
                                                  • B. Use the option key and choose OS X Recovery disk in the Startup Manager.
                                                  • C. You must turn off disk encryption to use this feature.
                                                  • D. Hold theCommand and Rkeysatstartup.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

                                                  Question #3

                                                  How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

                                                  • A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
                                                  • B. Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
                                                  • C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
                                                  • D. Set Wi-Fi as the priority network service in the Airport Utility preferences.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

                                                  Question #4

                                                  Which statement about FileVault 2 is TRUE?

                                                  • A. Once a user enables FileVault 2, it cannot be disabled.
                                                  • B. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
                                                  • C. FileVault 2 can only be enabled on non-administrator user accounts.
                                                  • D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

                                                  Question #5

                                                  A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

                                                  • A. In the Utilities folder on their startup disk.
                                                  • B. In the Security & Privacy Systems Preference pane.
                                                  • C. In the Utilities menu when booted to OS X Recovery.
                                                  • D. In the Applications folder on their startup disk.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

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