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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) The location of the device
C) Playbook
D) BlackBerry Device Service (BDS) server name

2. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
B) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
C) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
D) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.

3. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

A) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
B) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
C) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
D) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.

4. How is a password set on the BlackBerry Device?

A) Settings-> Security-> Security and Privacy-> Device Password
B) BlackBerry Hub -> Settings -> Device Password
C) Options -> Security-> Password -> Device Password
D) BlackBerry Hub -> Options -> Device Password

5. How is the Settings menu accessed within BlackBerry World?

A) Swipe down from the top bezel
B) Swipe left from the right bezel
C) Swipe up from the bottom bezel
D) Swipe right from the left bezel

Solutions: