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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Change control
B) Service level management
C) Service configuration management
D) Problem management

2. Which guiding principle considers customer and user experience?

A) Collaborate and promote visibility
B) Focus on value
C) Keep it simple and practical
D) Start where you are

3. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) The service value system
B) Service consumption
C) Service relationship management
D) The release management' practice

4. Who is responsible for defining metrics for change management?

A) The continual service improvement manager
B) The change advisory board (CAB)
C) The service owner
D) The change management process owner

5. When should the effectiveness of a problem workaround be assessed?

A) Whenever the workaround is used
B) Whenever the problem is prioritized
C) Whenever the workaround becomes a known error
D) Whenever the problem is resolved

Solutions: