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Exam Code: MB2-866
Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
Updated: Aug 10, 2026
Q & A: 75 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Microsoft Dynamics CRM Architecture and Components | - CRM system architecture overview
|
| Topic 2: Data Management and Integration | - Data import/export
|
| Topic 3: Business Process Automation | - Business process flows
|
| Topic 4: Customization of Entities and Attributes | - Entity configuration
|
| Topic 5: Forms, Views, and UI Customization | - Views and dashboards
|
| Topic 6: Security Model | - Security roles and privileges
|
1. You are creating custom fields for several entities. Which field type can be used by more than one entity?
A) Date and Time
B) Two Options
C) Option Set
D) Currency
2. Which of the following statements applies to both Microsoft Dynamics CRM 2011 on-premises and Microsoft Dynamics CRM Online 2011?
A) allows a maximum of 2048 fields per entity
B) supports Internet lead capture
C) supports custom workflow assemblies
D) allows offline synchronization with Microsoft Outlook 2010
3. In Microsoft Dynamics CRM 2011, what are the default security settings for custom entities?
A) All roles have read-only access.
B) System Administrator and System Customizer roles have read-only access.
C) System Administrator and System Customizer roles have full access.
D) All roles have no access.
4. You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)
A) Assign the user to a team that has the Salesperson role assigned.
B) Assign the user to a business unit that has the Salesperson role assigned.
C) Assign the Salesperson role to the user upon creation.
D) Assign the user to the Salesperson team queue.
5. Which of the following customizations can be implemented from the Microsoft Dynamics CRM 2011 user interface?
A) Extend the application by using the .NET Framework.
B) Add custom buttons to the Application and Entity ribbons.
C) Customize the Microsoft Dynamics CRM schema.
D) Create custom workflow activities.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A,C | Question # 5 Answer: C |
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