Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

MB2-866 real exams

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Aug 10, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
  • 1. Data model and storage concepts
    • 2. Server roles and components
      - Solution and deployment architecture
      • 1. On-premises deployment structure
        • 2. Customization lifecycle overview
          Topic 2: Data Management and Integration- Data import/export
          • 1. Data migration tools
            • 2. Duplicate detection rules
              - Integration concepts
              • 1. Web services and APIs overview
                Topic 3: Business Process Automation- Business process flows
                • 1. Stage-based process design
                  - Workflows
                  • 1. Workflow creation and configuration
                    • 2. Automated processes and triggers
                      Topic 4: Customization of Entities and Attributes- Entity configuration
                      • 1. Standard vs custom entities
                        • 2. Entity relationships (1:N, N:N)
                          - Field and attribute customization
                          • 1. Field types and properties
                            • 2. Business rules and validations
                              Topic 5: Forms, Views, and UI Customization- Views and dashboards
                              • 1. Dashboard configuration
                                • 2. System and personal views
                                  - Form customization
                                  • 1. Form layout and sections
                                    • 2. Form scripting basics
                                      Topic 6: Security Model- Security roles and privileges
                                      • 1. Role-based security model
                                        • 2. Access levels and permissions
                                          - Business units and teams
                                          • 1. Hierarchy and data access

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. You are creating custom fields for several entities. Which field type can be used by more than one entity?

                                            A) Date and Time
                                            B) Two Options
                                            C) Option Set
                                            D) Currency


                                            2. Which of the following statements applies to both Microsoft Dynamics CRM 2011 on-premises and Microsoft Dynamics CRM Online 2011?

                                            A) allows a maximum of 2048 fields per entity
                                            B) supports Internet lead capture
                                            C) supports custom workflow assemblies
                                            D) allows offline synchronization with Microsoft Outlook 2010


                                            3. In Microsoft Dynamics CRM 2011, what are the default security settings for custom entities?

                                            A) All roles have read-only access.
                                            B) System Administrator and System Customizer roles have read-only access.
                                            C) System Administrator and System Customizer roles have full access.
                                            D) All roles have no access.


                                            4. You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)

                                            A) Assign the user to a team that has the Salesperson role assigned.
                                            B) Assign the user to a business unit that has the Salesperson role assigned.
                                            C) Assign the Salesperson role to the user upon creation.
                                            D) Assign the user to the Salesperson team queue.


                                            5. Which of the following customizations can be implemented from the Microsoft Dynamics CRM 2011 user interface?

                                            A) Extend the application by using the .NET Framework.
                                            B) Add custom buttons to the Application and Entity ribbons.
                                            C) Customize the Microsoft Dynamics CRM schema.
                                            D) Create custom workflow activities.


                                            Solutions:

                                            Question # 1
                                            Answer: C
                                            Question # 2
                                            Answer: D
                                            Question # 3
                                            Answer: C
                                            Question # 4
                                            Answer: A,C
                                            Question # 5
                                            Answer: C

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