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Salesforce Certified Platform Strategy Designer Sample Questions:

1. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Criteria scorecard
B) Prioritization matrix
C) Business model canvas

2. Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

A) Invite users to co-create as accessibility experts.
B) Conduct an empathy workshop to understand the audience.
C) Ideate marketing concepts to reach new audiences.

3. A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?

A) Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.
B) Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
C) Share research insights to build a deeper understanding and urgency around the problems to solve.

4. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A) The persona being designed for
B) The hypothesis for the solution
C) The desired outcome

5. Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A) Outcome and bandwidth
B) Resourcing and budget
C) Value and effort

Solutions: