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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice recommends using tools for collaboration and the automated matching of symptoms?

A) Service level management
B) Service request management
C) Incident management
D) Problem management

2. Which action is performed by a service provider?

A) Receiving of the agreed goods
B) Requesting required service actions
C) Ensuring access to agreed resources
D) Authorizing budget for service consumption

3. Which value chain activity is concerned with the availability of service components?

A) Obtain/build
B) Plan
C) Deliver and support
D) Design and transition

4. What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

A) Customer feedback
B) Business metrics
C) Customer engagement
D) Operational metrics

5. Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A) Risk management techniques
B) Assumptions
C) Source data
D) Reports

Solutions: