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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about costs is CORRECT?

A) Costs imposed on the consumer are costs of service warranty
B) Costs removed from the consumer are part of service consumption
C) Costs removed from the consumer are part of the value proposition
D) Costs imposed on the consumer are costs of service utility

2. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) A standard change
B) A normal change
C) A change model
D) An emergency change

3. Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A) Collaborate and promote visibility
B) Progress iteratively with feedback
C) Think and work holistically
D) Start where you are

4. Which practice conducts reviews to validate that services are covering the needs of the customer?

A) Service level management
B) Service desk
C) Monitoring and event management
D) Change enablement

5. Which costs are included in the value proposition of a service?

A) The benefits, usefulness, and importance of the service that are perceived by the service consumer
B) Tangible or intangible results for the service consumer because they are using the service
C) Money that the service consumer no longer needs to spend because they are using the service
D) Additional expense that the service consumer has because they are using the service

Solutions: