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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is a financially valuable component that can contribute to the delivery of a service?

A) Service offering
B) Sponsor
C) Configuration item
D) IT asset

2. Which statement about service offerings is CORRECT?

A) Service offerings include the transfer of goods from the consumer to the provider
B) The same product can be used as a basis for more than one service offering
C) Each service should be described to consumers as a single service offering
D) Service offerings describe service actions performed by users

3. Which gives a user access to a system?

A) Service provision
B) Service consumption
C) Service requirement
D) Service agreement

4. How can a service consumer contribute to the reduction of risk?

A) By providing the service in accordance with requirements
B) By ensuring that the service provider's resources are correctly configured
C) By fully understanding their own requirements for the service
D) By managing the detailed level of risk on behalf of the service provider

5. Which directly assists with the diagnosis and resolution of simple incidents?

A) Scripts for collecting user information
B) Fulfilment of service requests
C) Use of shift working patterns
D) Creation of a temporary team

Solutions: