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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which statement is true about generic objects?

A) CRUD operations cannot be performed with generic objects.
B) A generic object representation must be built for handling standard objects.
C) A genericobject representation must be built for custom objects.
D) Batching and chaining operations are supported only by generic objects.

2. What arethe standard status types for answers?

A) Private, Public
B) Published, Proposed
C) Public, Proposed
D) Private, Published, Proposed, Review

3. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) EU_FA_NEW_WIN_TYPES set to 60 days.
B) ADP_NUM_REL_ANS set to 60 days.
C) ANS_NEW_INC_DURATION set to 60 days.
D) ANS_UPD_INC_DURATION set to 60 days.
E) ANS_NOTIF _DURATION set to 60 days.

4. What does the response requirement in an SLA specify?

A) the maximum number of days allowed for the resolution of an incident as per the business hours.
B) individual time limits for the initial response time and subsequent resolution asper the business hours.
C) initial response time limit to all customer inquiries within one business day.
D) the overall maximum time limit for the initial response and resolution for each incident.

5. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Search for all answers that have the address and update.
B) Create a standard text to include the new address and update all the answers to include it.
C) Create a variable to contain the address and update all answers to include it.
D) Call support and have them run a search and replace on the database.

Solutions: