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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which statement is true about groupshift?

A) It cannot be toward greater risk.
B) It is a side-stepping technique.
C) It is not a real-world phenomenon.
D) It can be toward caution or toward risk.

2. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Make the group larger
C) Establish more rigid roles for group members
D) Physically isolate the group

3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Research the problem and impose a solution
B) Ask questions and help team members talk through the problem
C) Appoint an assistant team leader to track the struggles and report back
D) Rearrange roles within the team by adding members

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Problem solving
C) Smoothing
D) Compromising

5. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Assign individual roles rather than mutual team roles
B) Exercise collective control over the pace of work
C) Change work group roles at random
D) Share information but not engage in collective performance goals

Solutions: