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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When opt-out happens, transfer to : Transfer to an outbound job
B) Opt out Digit: #
C) Opt-out Digit: 5
D) Message to be played when opt-out fails : 1
E) When an opt-out happens, transfer to .. : Transfer to a VDN

2. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) VLTerm
C) Event SDK
D) SSH

3. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) Monitor is not working properly. There should be at least a few calls with the new completion code.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
D) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

4. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the fields section
B) the label section
C) the expression section
D) the dimension section

5. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
B) Retain recall configuration data set on account on consecutive day's download.
C) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D) Copy missing records from the prior day's calling list to the newly downloaded calling list.
E) Mark duplicate records as unable to be called.

Solutions: