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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) The dialer's disk capacity was not sized properly when the dialer was installed.
B) The db_maintenance script is not scheduled in cron.
C) A database backup has not been run recently.
D) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
E) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

2. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Communication Manager (CM) 3.1 or later
C) Avaya PG230 gateway or Avaya PG230RM gateway
D) TN-744-based Call Classifier Cards version "e"or later
E) Enhanced Network Bus Controller

3. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Enhanced Network Bus Controller (ENBC)
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Communication Manager (CM) 3.1 or later
D) TN-744-based Call Classifier Cards version "e" or later

4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) If the Configurator is not running, access and runitfrom the Role Editor.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) The Configurator needs to be started manually, the first time you run Health Manager.
D) You configure the Supervisor applications using the Configurator.

5. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
C) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
D) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.

Solutions: