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Salesforce Certified Field Service Consultant Sample Questions:

1. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Book appointment action
B) Bulk dispatch action
C) Candidates action
D) Dispatch console

2. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A) An Entitlement Process must be applied to both Cases and Work Orders.
B) Milestones for Work Orders can be configured in Setup.
C) Milestones for Work Orders can be set up from the metadata API.
D) A single Milestone can be added to both Case and Work Order Entitlement Processes.
E) A new Entitlement Process requires selecting a single Entitlement Process Type.

3. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Match Field
B) Resource Availability
C) Extended Match
D) Required Resource

4. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a two-service crew
C) Create a crew with two technicians

5. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A) Assign a Preferred status Resource Preference to the Account.
B) Designate a Skill-based resource to the Work Order.
C) Configure an account preference on the Service Resource record.
D) Include the Required Resource work type in Scheduling Policies.

Solutions: