Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

FS-Con-101 real exams

Exam Code: FS-Con-101

Exam Name: Salesforce Certified Field Service Consultant

Updated: Jun 02, 2026

Q & A: 165 Questions and Answers

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Salesforce Certified Field Service Consultant Sample Questions:

1. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A) Assign the Technician to a new Service Territory.
B) Create an ExcludedResource for the Account.
C) Create a new Work Order Validation Rule.
D) Remove the Technician as a Preferred Resource.


2. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
D) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.


3. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Accounts
B) Work Types
C) Service Resources
D) Work Orders
E) Resource Absences


4. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Return Order and relate it to the Product.
B) Create a Return Order and Return Order Line Item.
C) Create a Work Order and Work Order Line Item.
D) Create a Product Request and Product Request Line Item.


5. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Match Field
B) Resource Availability
C) Extended Match
D) Required Resource


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: C,D,E
Question # 4
Answer: B
Question # 5
Answer: A

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