Exam Code: ITSM20F-JPN
Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
Updated: Sep 09, 2026
Q & A: 78 Questions and Answers
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| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
| Service Management Processes | - Incident and service request management - Problem management - Change management - Release and deployment management - Configuration management |
| Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
| ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?
品質目標を達成することで何を改善できるでしょうか?
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
変更の構築とテストはいつ開始できますか?
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