EXIN ITSM20F日本語 : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

ITSM20F日本語 real exams

Exam Code: ITSM20F-JPN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

Updated: Sep 09, 2026

Q & A: 78 Questions and Answers

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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionObjectives
Introduction to IT Service Management- Concepts of service and service management
- Value creation through services
Service Management Processes- Incident and service request management
- Problem management
- Change management
- Release and deployment management
- Configuration management
Service Level and Supplier Management- Service Level Agreements (SLA)
- Supplier and external service management
Continual Improvement- PDCA cycle (Plan-Do-Check-Act)
- Service improvement practices
ISO/IEC 20000 Framework- Service Management System (SMS)
- Structure and requirements of ISO/IEC 20000

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

  • A. 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
  • B. 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
  • C. 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
  • D. 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
Answer: B
Question #2

品質目標を達成することで何を改善できるでしょうか?

  • A. 構成マネージャーの個人的な満足度
  • B. サービスの有効性
  • C. 不正パティとの関係
  • D. 関心のあるサプライヤーとの関係
Answer: B
Question #3

ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

  • A. 情報セキュリティ管理
  • B. リリース管理
  • C. インシデント管理
  • D. キャパシティ管理
Answer: A
Question #4

IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

  • A. 変更管理
  • B. インシデント管理
  • C. 可用性管理
  • D. 問題管理
Answer: A
Question #5

変更の構築とテストはいつ開始できますか?

  • A. 変更要求 (RFC) が正式に承認され次第
  • B. 変更要求 (RFC) が分類され次第
  • C. 変更に対する正しいネットワーク計画が作成され次第
  • D. 変更諮問委員会のメンバーによって影響分析が議論され次第
Answer: A

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