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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス報告プロセスの目的は何ですか?

A) すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
B) レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
C) 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
D) サービス管理の計画と実施に関する進捗報告を提供するため

2. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 構成管理
B) 変更管理
C) リリース管理
D) サービスデスク

3. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 人事部門が利用できる予算
B) プロセス文書を更新する時期
C) 自社が定める基準
D) 競合他社の工程管理システム

4. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
D) 文書は監査の目的で少なくとも 5 年間保存する必要があります。

5. IT サービス管理システムの主要な内容は何ですか?

A) チケット用のソフトウェア システム
B) チケットの記録とフォローアップのみのための体系的なプロセス
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) 文書化された組織および運営構造

Solutions: