ITIL-4-DITS Practice Exam and Study Guides - Verified By FreePdfDump Updated 32 Questions
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The ITIL 4 Leader: Digital & IT Strategy certification is one of the highest-level certifications in the ITIL 4 certification scheme. ITIL 4 Leader: Digital & IT Strategy Exam certification is designed to provide individuals with the skills and knowledge needed to lead digital and IT strategies in complex organizations. By obtaining this certification, individuals will be able to demonstrate their expertise in developing and implementing effective digital and IT strategies that align with the overall business objectives of an organization.
Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is recognized globally as a standard of excellence in digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is ideal for IT professionals who want to advance their careers and demonstrate their expertise in digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is also ideal for organizations that want to ensure that their IT professionals have the knowledge and skills necessary to develop effective digital and IT strategies that align with business goals.
To be eligible for the Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam, individuals must have obtained the ITIL 4 Foundation certification and have at least three years of experience in IT service management. ITIL-4-DITS exam consists of 40 multiple-choice questions and has a duration of 90 minutes. Upon passing the exam, individuals will receive the ITIL 4 Leader: Digital & IT Strategy certification, which is valid for three years. ITIL 4 Leader: Digital & IT Strategy Exam certification will not only enhance an individual's personal credentials, but it will also demonstrate their organization's commitment to delivering effective digital and IT strategies.
NEW QUESTION # 15
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Provide additional funding lo development and operations
- C. Switch 10 funding teams and value streams
- D. Provide additional funding via the research and development budget
Answer: C
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 16
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Knowledge and understanding of potential Innovative technology
- C. A mixed demographic of users with varied levels of IT skills
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 17
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. The Chief Digital Officer should define and implement the programme
Answer: C
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 18
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. Shareholder will receive Improve dividends from increased proms without significant Investment
Answer: B
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 19
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Working with workflow and talent management
- C. Establishing a mantel intelligence culture
- D. Encouraging digital technology opportunities
Answer: D
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 20
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- C. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
Answer: D
NEW QUESTION # 21
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Working with workflow and talent management
- C. Establishing a mantel intelligence culture
- D. Encouraging digital technology opportunities
Answer: D
NEW QUESTION # 22
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics are easy to measure and to influence
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 23
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital transformation
- B. Digital positioning
- C. Operational technology
- D. Organizational disruption
Answer: A
NEW QUESTION # 24
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Uninterrupted delivery
- C. Technology replacement modernization
- D. Sourcing strategy
Answer: D
NEW QUESTION # 25
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Management of staff skills and competence
- C. Linked processes and practices to value creation
- D. Improved use of automation
Answer: B
NEW QUESTION # 26
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create three different business cases providing justification for each Initiative
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: C
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 27
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Ecosystem disruption supported by operational excellence
- B. Customer and market relevance supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: B
NEW QUESTION # 28
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. The Chief Digital Officer should define and implement the programme
Answer: C
NEW QUESTION # 29
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. A mixed demographic of users with varied levels of IT skills
- C. Well-trained service desk staff with a broad set of skills
- D. Knowledge and understanding of potential Innovative technology
Answer: D
NEW QUESTION # 30
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer analytics
- C. Omnichannel delivery
- D. Customer feedback
Answer: B
NEW QUESTION # 31
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 32
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics are easy to measure and to influence
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 33
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: D
NEW QUESTION # 34
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: C
NEW QUESTION # 35
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
Answer: A
NEW QUESTION # 36
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risks could cause harm to the organization if they are not managed
Answer: C
NEW QUESTION # 37
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