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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
B) Ensure that the Short Message Service (SMS) server is not down.
C) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

2. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) H.323 or SIP ports configured and in service.
B) The correct number of AAEP and POM licenses for features required.
C) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
D) A remote database.
E) A separate application server is required to run POM applications.

3. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
B) Upgrade the Auxiliary EPM.
C) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
D) Restart httpd on the Auxiliary EPM.

4. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the error logs in the speech recognition server
B) the Call Data Summary Report
C) the content of the Avaya network log server.log/log
D) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen

5. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Call Center
B) ICR Manager
C) Standard Report
D) ICR Monitor

Solutions: