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Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Code: 6201-1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Updated: Oct 02, 2026
Q & A: 55 Questions and Answers
6201-1 Free Demo download
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager Fundamentals | 25% | - System architecture and integration - Licensing and feature overview - SAT administration basics |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - Data collection and reporting principles - CMS architecture and components - CMS installation and setup |
| ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Vector programming and VDN configuration - Call treatment and routing logic |
| Maintenance, Troubleshooting & Best Practices | 15% | - Common implementation issues and fixes - Diagnostic tools and log review - Backup, restore and system health checks |
| Reporting & Performance Management | 15% | - Real-time and historical reporting - CMS Supervisor administration - Service level and agent performance analysis |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
- A. /etc/hostname. Eri0 and /etc/netmasks
- B. /cms/install/net use and /cms/install/netboo.eri0
- C. /net/eri0 and/net/netmasks
- D. /dev/eri0 and /dev/hostname.eri0
Correct Answer: A 🗳️
Question #2
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
- A. Redesign the routing so all calls funnel through a signal vector
- B. Add vector variables to each vector to test for working hours.
- C. Create vector subroutine that can be used in all vectors that have the same working hours
- D. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
Correct Answer: C 🗳️
Question #3
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
- A. /cms/install/logdir/adminlog
- B. /var/log/cms_nstall.log
- C. /cms/install/canfig.sog
- D. /tmp/install.log
- E. /var/adm/messages
Correct Answer: A 🗳️
Question #4
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Log in as root and execute the password command for that user.
- B. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
- C. Write permission to the System Setup feature and write permission to UNIX.
- D. Log in as a CMS administrative user and execute the paaswd command for that user.
Correct Answer: A 🗳️
Question #5
Which packet is needed to have skill available instead of hunt groups?
- A. Premium
- B. Standard with EAS
- C. Elite with EAS
- D. Silver
Correct Answer: C 🗳️
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