Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.

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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

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Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Configure deployment scenarios
• Monitor, capture, and troubleshoot SIP traffic
• Configure the SIP components of an IC system
• Install and configure Interaction Center components
• Deploy Genesys products in a VoIP environment

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