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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Phone queue transfer to outbound fax
B) Web engagement to agent chat
C) Database event to WFM rule
D) Page view to content offer

2. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Call Blending
B) Bullseye Routing
C) Agent Whisper
D) Predictive Routing

3. What does the "frequency cap" setting control in an action map?
Response:

A) The maximum times an action can trigger for a visitor
B) The number of simultaneous offers per visitor
C) The number of agents assigned to the map
D) The engagement queue overflow limit

4. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) False
B) True

5. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) SIP trunk
B) GPE tracking snippet (JavaScript)
C) WebRTC gateway
D) Predictive Router Agent

Solutions: