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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aktivitäten werden durch das Aufzeichnen von Beziehungen zwischen Konfigurationselementen (Configuration Items, CIs) unterstützt?
1) Bewertung der Auswirkungen und Ursachen von Vorfällen und Problemen 2) Bewertung der Auswirkungen der vorgeschlagenen Änderungen
3) Planen und Entwerfen einer Änderung an einem vorhandenen Dienst
4) Planen einer Technologieaktualisierung oder eines Software-Upgrades

A) nur 1, 2 und 4
B) nur 1 und 2
C) Alle oben genannten
D) nur 1, 3 und 4

2. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung
B) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
C) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
D) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement

3. Das Availability Management ist verantwortlich für die Verfügbarkeit der:

A) Services und Komponenten
B) Services und Geschäftsprozesse
C) Komponenten und Geschäftsprozesse
D) Services, Komponenten und Geschäftsprozesse

4. Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?

A) Gibt an, ob eine Anwendung gekauft oder erstellt werden soll
B) Wer ist der Anbieter der Speichergeräte?
C) Sollte die Anwendungsentwicklung ausgelagert werden
D) Wo sich der Anbieter einer Anwendung befindet

5. Welche der folgenden Möglichkeiten ist ein Beispiel?

A) Menügesteuerte Funktionen für den Zugriff auf Serviceanfragen
B) Ein Software-Update, das automatisch auf alle Laptops in einer Organisation heruntergeladen wird
C) Software, mit der Programmierer Code debuggen können
D) Ruft den Service Desk an, um Standardänderungen zu registrieren

Solutions: