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Microsoft Microsoft Dynamics 365 is a powerful proof of the working ability of every worker. It's necessary for you to pass Microsoft Dynamics 365 Customer Service Functional Consultant exam as well as we get a certification and make you ahead of your fellow workers. With the certification, you will be much more competitive and get more job promotion opportunities. Backed by modern research facilities and a strong tradition of innovation, we have released the Microsoft Dynamics 365 Customer Service Functional Consultant exam practice material to help our candidates get the Microsoft certification. Moreover, we demand of ourselves and others the highest ethical standards and our processes of Microsoft Dynamics 365 Customer Service Functional Consultant guaranteed questions will be of the highest quality, and we will continue to pursue our passion for better performance and human-centric technology of Microsoft Dynamics 365 exam.

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SLA, Entitlements, and Queues Management: 15-20%

• SLAs Creation & Management: The candidates need to demonstrate their skills in creating and defining SLAs, configuring SLA settings, and manually applying SLAs. This domain will also evaluate competence in configuring holiday schedules, configuring customer service schedules, and implementing actions with the use of Power Automate.
• Entitlement Creation & Management: This section measures the learners’ skills in configuring entitlements, activating and deactivating entitlements, and creating and defining entitlements. It also covers their skills in renewal or cancelation of an entitlement.
• Queues Creation & Management: This subject area requires your competence in configuring queues and entities or queues, performing queue operations, and adding activities & cases to queues.

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Analytics Management: 10-15%

• Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.
• Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.

The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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