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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?

A) Custom video component
B) Docked prompt using In-App Guidance
C) Lightning Path component
D) Utility bar with embedded video

2. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

A) SIPOC Map
B) High-Level Process Map
C) Value Stream Map
D) Cross-Functional Flowchart

3. Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?

A) Full Recorded Interviews
B) A/BTesting
C) Empathy Map
D) Heuristic Review

4. Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?

A) Highlighting product benefits over uncovering customer needs
B) Prioritizing engagement over number of impressions
C) Reframing products in terms of outputs over outcomes

5. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

A) Run the Salesforce Optimizer App to identify fields not in use.
B) Implement In-App Guidance to help users focus on the most important fields.
C) Move all unused fields to a separate section at the bottom of the page.

Solutions: