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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A note needs to be created based on the result of the investigation.
B) The message requires further qualification.
C) Trace files require further analysis.
D) A fix is required.

2. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Support office by support consultants
B) In the Data Collectors on satellite systems
C) In SAP Solution Manager
D) In the SAP Service Marketplace

3. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Conflict Resolution
B) Agent Administration
C) System Maintenance
D) Diagnostic Setup

4. You opened a message and want to request for an update.
How can you do that?

A) Via the report Synchronize Messages (RNOTIFUPDATE01)
B) Via the action Update Message with SAP
C) Via e-mail
D) Via SAP Service Marketplace

5. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) Access to SAP Notes database
C) SLA based delivery
D) 24*7 support advisory interaction

Solutions: