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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which Windows command is used to determine which ports the server is currently using?

A) netstat -an
B) ipconfig /displaydns
C) portqry
D) netsh interface dump
E) show ports

2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
B) The 5430 DS is no longer supported.
C) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
D) The 5420 DS is corrupted and must be replaced
E) Start the IP Office Manager application.

4. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use the Manager application to shutdown the card before removing the SD card.
B) Dial the shutdown short code to shutdown the card before removing the SD card.
C) Use system Monitor to shutdown the card before removing the SD card.
D) Pull out the card; special shutdown is not required.

5. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100/CCRWebClint
B) http://192.168.42.100:8080/inyama/inyama.html
C) http://192.168.42.100:8888
D) http://localhost/CCRWebAgent
E) https://localhost/CCRWebAgent

Solutions: