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Peoplecert ITIL V3 Foundation Sample Questions:

1. Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

A) The Information Management System
B) The Asset Register
C) The Service Knowledge Management System
D) The Known Error Database

2. The MAIN objective of Service Level Management is:

A) To carry out the Service Operations activities needed to support current IT services
B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
C) To create and populate a Service Catalogue
D) To ensure that an agreed level of IT service is provided for all current IT services

3. In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service transition
C) Service design
D) Service operation

4. Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

A) Process Models, Goals and Objectives
B) Vision and Strategy, Tactical Goals and Operational Goals
C) Business Objectives, IT Objectives, Process Metrics
D) Business and IT Strategy and Process Definitions

5. What is the entry point or the first level of the V model?

A) Service Release
B) Service Requirements
C) Service Solution
D) Customer / Business Needs

Solutions: