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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service is part of data and hardware protection?

A) Onsite repair
B) Defective media retention
C) Printer installation
D) Maintenance kit

2. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

3. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Accidental Damage Protection
B) HP Care Pack Services (next business day or same day)
C) Maintenance Kit replacement for printers
D) Travel Services

4. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Configuration Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Care Pack Services
E) HP Standard Contractual Services

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Market recognition
B) Wider geographic coverage
C) Wider page array
D) Extended business hours

Solutions: